Shipping policy

Thank you for shopping with The 7 Secret Shop. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

  • Estimated delivery time is 5–10 business days, depending on your location.
  • Delivery times are estimates and may vary due to weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Rates

  • Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
  • Any available free shipping offers will be clearly displayed on our website.

Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.
  • Tracking information may take up to 24–48 hours to become active.

International Shipping

  • We currently ship to select international destinations.
  • Customers are responsible for any applicable customs duties, taxes, or import fees charged by their country's customs authorities.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost in transit, please contact our customer support team. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include your order number along with clear photos of the damaged item and packaging. We'll review your claim and arrange an appropriate resolution.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team. We're always happy to assist you.